Quick to Anger
I have noticed my patience is thin at work these days.
After several months, and nearing a year with this company, I have ceased to be satisfied with the token answer for incompetence, "They're busy down there." This implies that no one else is busy.
When nearly every day, we receive items that should not come our way, written out instructions are not followed, and even the person in charge of the Service Desk fails to follow the approved process, I have stopped believe they are "busy" and come to learn they are simply being failed by their management.
I have patience for ignorance, but not incompetence through stupidity, and it is showing. When the manager has refused multiple offers to receive training, and team members have reported that he never shares the documents with the team, I do not know how he still has a job.
My fuse is quite short these days with their excuses and idiocy. At this point, I have started treating their responses as lies and talking to them as such. Especially when they decide to bring it up in a morning meeting, and make it out to be a small problem when they can't go through steps in order 1-7, but choose to do steps 4, 5, 6, and only one part of 7 and think that they have succeeded. Then, they continue to have a single point of failure in their boss.
However, not just the service desk, my manager/director continues to try and play things close to the vest, and then take on action items that are never completed by him. We have had the same outstanding action items since I started on PCI-DSS compliance, and instead of completing them, he simply closed the project, but that doesn't negate our liabilities. Then he's always on to the next shiny object, instead of finishing his tasks. It seems that the requirement to be a director is to be able to do 70% of your job, and then the final 30% when it was due the day before.
That means now every time I get pinged by my boss, I am already annoyed, because I know there is a 99.99% chance that I will not care what shiny object he is focused on, and instead want him to do the tasks he has already been assigned.
I think this points to another reason I need to make the time to meditate closer to daily.
After several months, and nearing a year with this company, I have ceased to be satisfied with the token answer for incompetence, "They're busy down there." This implies that no one else is busy.
When nearly every day, we receive items that should not come our way, written out instructions are not followed, and even the person in charge of the Service Desk fails to follow the approved process, I have stopped believe they are "busy" and come to learn they are simply being failed by their management.
I have patience for ignorance, but not incompetence through stupidity, and it is showing. When the manager has refused multiple offers to receive training, and team members have reported that he never shares the documents with the team, I do not know how he still has a job.
My fuse is quite short these days with their excuses and idiocy. At this point, I have started treating their responses as lies and talking to them as such. Especially when they decide to bring it up in a morning meeting, and make it out to be a small problem when they can't go through steps in order 1-7, but choose to do steps 4, 5, 6, and only one part of 7 and think that they have succeeded. Then, they continue to have a single point of failure in their boss.
However, not just the service desk, my manager/director continues to try and play things close to the vest, and then take on action items that are never completed by him. We have had the same outstanding action items since I started on PCI-DSS compliance, and instead of completing them, he simply closed the project, but that doesn't negate our liabilities. Then he's always on to the next shiny object, instead of finishing his tasks. It seems that the requirement to be a director is to be able to do 70% of your job, and then the final 30% when it was due the day before.
That means now every time I get pinged by my boss, I am already annoyed, because I know there is a 99.99% chance that I will not care what shiny object he is focused on, and instead want him to do the tasks he has already been assigned.
I think this points to another reason I need to make the time to meditate closer to daily.
posted by Ev|Gen|us at 22:37
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